Veilad® provides a one-year warranty from the date of the original retail purchase from Veilad.co or an authorized Veilad® retailer. This warranty excludes bulbs and parts, and some items purchased from other channels. All Veilad® bulbs and parts have a 30-day warranty. Some items purchased from other stores may have a 30-day warranty only. Contact us if you have questions about a specific product or order. Proof of purchase is required for all warranty claims.
The warranty does not include any postage, freight, handling, insurance, or delivery fees. The warranty does not cover damage, defect or failure caused by or resulting from accident, external destruction, alteration, modification, abuse, misuse, or misapplication of our products. Additionally, the warranty does not cover damage to the product resulting from return shipping or handling, the use of shipping insurance is recommended.
The warranty does not apply to your product under any of the following conditions:
- The serial number has been removed or modified.
- Your product has been subjected to misuse or damage.
- Your product has been modified in any way.
- Your receipt or proof-of-purchase is from a non-authorized dealer or internet auction site including eBay, uBid, or other non-authorized resellers.
- You are not the original purchaser of the product from an authorized retailer, dealer or reseller or did not receive it as a gift from the original purchaser of the product from an authorized retailer, dealer, or reseller.
Beware of purchasing Veilad® products from unauthorized resellers. Please protect yourself by purchasing directly from Veilad.co or from authorized Veilad® resellers only.